Client Overview

A US-based healthcare and fitness startup sought a digital platform to streamline user onboarding and enhance user-trainer interactions. To support their fitness journey, the client needed a user-friendly web and mobile application. As their technology partner, we developed a custom solution hosted on AWS that met all their requirements and increased user engagement by 40%. 

The Challenge 

• They aimed to address common health issues through a comprehensive, personalized approach to health and fitness enhancement, offering multiple programs.  
• The primary challenge was establishing an effective engagement process for both users and trainers.  
• Ensuring the comprehensive logging and history of user journeys, including login, session booking, and membership subscriptions.  
• Tracking global availability of trainer slots accurately.  
• Ensuring smooth payment processing flow.  
• Arranging seamless video sessions for booked appointments.  
• The team prioritized user health amidst busy schedules, striving to deliver customized solutions.  
• Their ultimate objective was to enhance overall user well-being, necessitating a dependable technology partner to achieve their vision.  

The Solution 

• We addressed the challenge by developing a web and mobile application aimed at empowering users to manage their health effectively. 
• We designed a user-friendly and engaging UI/UX for the applications. 
• Through the app, users could easily schedule appointments at their convenience and connect with trainers globally to explore holistic wellness solutions for their fitness journey. 
•  Users could seamlessly log in, book trainer sessions, interact with trainers, track each session, and discuss their health concerns. 
• The admin panel provided a comprehensive overview and management capabilities for the client. 
• We integrated third-party Payment (Stripe) and Agora (video calling) in a user-friendly manner to streamline the process. 
• To offer personalized recommendations, we incorporated OpenAI technology. These recommendations were tailored to each user's unique health status and areas of focus. 
• The app also allowed users to monitor their adherence to recommendations and track the effectiveness of treatments suggested by their trainers based on individualized insights.  
• For mobile app development, we opted for Flutter to ensure compatibility with both iOS and Android devices.  
• We managed app functionality using Flutter Riverpod, facilitated smooth navigation with Go Router, pinpointed user locations with Geolocator, employed Local_Captcha for security, utilized Firestore and Cloud Functions for database operations, and utilized generative AI to provide health tips.  
• Our version control system was Gitlab, and the backend infrastructure was built using Node.js. 

Business Outcome

Once the app was developed and launched on leading app marketplaces, the client began to see its immediate benefits. Users quickly embraced the app, leading to a significant increase in program memberships. Here are some of the key benefits that the client experienced once the app went live: 

1. Rapid Expansion of User Base: The app's user-friendly onboarding process accelerated the growth of its user base. 
2. Enhanced User Experience: Users enjoyed the ability to easily book trainer slots and choose their preferred trainers and locations, enhancing their overall experience. 
3. Discovering and Availing Exclusive Offers on Membership: The app streamlined the discovery and redemption of exclusive deals and offers, making it easier for users to take advantage of new opportunities. 
4. Increased Business Sales: Within just a quarter of launching the app, the client observed a notable increase in sales of membership, demonstrating its immediate impact on business growth. 
5. Rewarding User Loyalty: Users could collect and redeem points with each membership purchase, fostering loyalty and engagement.