At CodeRower, we are dedicated to providing premium custom software development services, cutting-edge web and mobile applications, and tailored enterprise solutions that meet your business needs. While we strive for excellence in every project, we understand that there may be situations where you may need to cancel services or request a refund.

This Refund and Cancellation Policy outlines the procedures, eligibility, and processes in a transparent and user-friendly manner, ensuring that your rights as a customer are respected.

Cancellation Policy

We offer flexible cancellation options depending on the type of service you purchase from CodeRower.

1.1 Project-Based Services

• Before Project Kickoff: Cancellation requests can be submitted before the start of development. A full refund may be issued, minus any administrative fees.
• During Development: Refunds are evaluated based on the work completed; partial refunds may apply, considering resources and effort already allocated.
• After Delivery: Once deliverables are handed over, cancellations are non-refundable, but CodeRower will collaborate to address any project-related concerns.

1.2 Dedicated Developer Services

• Before Engagement: Clients can cancel the engagement before the developer starts assigned tasks. A full refund may be provided, minus administrative charges.
• During Engagement: Cancellation requests during active engagement are subject to pro-rata charges for time and resources already utilized.
• After Completion: Once the assigned work is delivered or milestones are completed, cancellations are non-refundable.

1.3 Consultant-Based Development

• Pre-Consultation: Clients can cancel scheduled consultation or planning sessions with a full refund before services begin.
• During Consulting Period: Refunds are considered pro-rata based on hours or milestones already completed.
• After Deliverables: Once consulting deliverables or recommendations are submitted, cancellations are non-refundable, but CodeRower ensures support for clarifications and follow-ups.

Refund Policy

At CodeRower, we aim to ensure customer satisfaction. Refunds may be granted under specific circumstances:

2.1 Eligibility Criteria

Refunds may be applicable if:

• Technical Issues: The delivered software has critical bugs or functionality problems that prevent proper use, and our team is unable to resolve them.
• Non-Compliance with Specifications: Custom software, dashboards, automation workflows, or in-app guides do not meet the agreed-upon project specifications.
• Unauthorized Charges: Any unauthorized billing resulting from technical or payment errors.
• Client Dissatisfaction: If CodeRower is unable to resolve valid concerns about the delivered services.

2.2 Refund Request Process

1. Submit a Request: Contact support@coderower.com with your service details, including project ID and reason for the refund.
2. Evaluation: Requests are reviewed based on eligibility.
3. Approval and Processing: Approved refunds are processed within 10–15 business days via the original payment method. Processing times may vary depending on your financial institution.
4. Project Deliverables: Clients may be required to deactivate or return project assets. Continued use after refund approval is prohibited.

Refund Exclusions

Certain situations are not eligible for refunds:

• Change of Mind: Refunds are not available if you simply change your mind after service is delivered and functioning correctly.
• Third-Party Services: Services or software integrated with third-party platforms are not refundable through CodeRower.
• Custom Development Fees: Fees for custom development work, once initiated, are generally non-refundable, unless the deliverables fail to meet agreed specifications.
• Late or Delayed Requests: Refund requests submitted after 30 days from the service start date may not be eligible.

Refund Timeline

• Initial Review: 1–3 business days
• Approval Process: 3–5 business days
• Payment Processing: 5–7 business days (depending on your bank or payment gateway)
• Total Timeframe: Usually within 10–15 business days from refund request submission.

Contact Information

If you have questions or require assistance regarding refunds or cancellations, our dedicated customer support team is always ready to help.

• Email: support@coderower.com

Important Notes

• Policy Updates: CodeRower reserves the right to modify this Refund and Cancellation Policy at any time. Updates will be communicated through our website and will take effect immediately.
• Legal Compliance: This policy is governed by the laws of India.
• Customer Commitment: CodeRower is committed to providing transparent and fair service and strives to resolve all issues in a timely and professional manner.

By choosing CodeRower, you agree to our Refund and Cancellation Policy, which is designed to ensure fairness, transparency, and customer satisfaction. Your trust is important to us, and we aim to deliver exceptional service and support.